lv68's Privacy Policy

1 About Information Collection

When you create an account on lv68, use our services, or contact us, we collect certain personal information. This collection is done entirely for the purpose of providing you with better service.

1.1 Information You Provide Directly

• Full name and date of birth
• Email address and mobile number
• Residential address (city, district, and country)
• Documents required for identity verification
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account)

1.2 Automatically Collected Information

When you visit our platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type and operating system information
• Pages you visited and time spent
• Information collected through cookies and similar tracking technologies
• Transaction and betting history

2 Purpose of Information Use

lv68 uses collected information only for the following lawful purposes. Information is not used for any other purpose without your consent.

2.1 Account Management & Service Delivery

Information is used to create, verify, and secure your account. Information is also needed to process your deposit and withdrawal requests, provide bonuses, and personalise your gaming experience.

2.2 Security & Fraud Prevention

We analyse information to keep your account and financial transactions secure. Information is reviewed to detect unusual activity, prevent multiple accounts, and comply with anti-money laundering regulations.

2.3 Customer Service & Communication

Information is used to resolve your issues, answer your questions, and inform you about important matters. Our support team provides assistance 24/7 via live chat and email.

2.4 Legal Compliance

Information may be stored and used to comply with applicable laws and regulations, including at the request of regulators.

2.5 Product & Service Improvement

Anonymous usage statistics are analysed to test platform performance, develop new features, and improve the user experience.

3 Information Storage & Security

lv68 gives the highest priority to protecting your personal information. We use industry-standard security measures to keep your data secure.

3.1 Technical Security Measures

• All data transmissions are secured through SSL (Secure Socket Layer) encryption
• Stored data is protected with high-grade encryption algorithms
• Regular security audits and risk assessments are conducted
• Firewalls and intrusion detection systems are in place to prevent unauthorised access

3.2 Organisational Security Measures

• Only authorised personnel have access to your personal information
• All staff are trained and contractually bound to maintain confidentiality
• Third-party service providers are also required to follow the same standard of privacy policy

3.3 Data Retention Period

Information is retained while your account is active. Even after an account is closed, certain information required to meet legal obligations may be retained for a defined period.

4 Information Sharing with Third Parties

lv68 never sells or rents your personal information. However, information may be shared in limited and specific circumstances.

4.1 Service Provider Partners

The minimum necessary information may be shared with trusted third-party partners to provide our technical infrastructure, payment processing (bKash, Nagad, Rocket, Upay, and banking partners), and customer support services. These partners may only use the information in accordance with our instructions.

4.2 Legal Requirements

We may be legally required to disclose information in response to a court order, legal process, or valid request from a competent authority.

4.3 Corporate Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity, but it will continue to be governed under this privacy policy.

5 Cookies & Tracking Technology

Cookies and similar technologies are used to ensure the functionality of the lv68 platform and to improve your user experience.

5.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the platform. Disabling these may cause the site to not work properly.
• Functional Cookies: Save your preferences and settings, such as language preference.
• Analytics Cookies: Collect usage statistics for the platform to help improve the quality of the service.

5.2 Cookie Controls

You can control or reject cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

6 Your Rights

You have certain important rights over your personal information. lv68 respects these rights and helps you exercise them.

6.1 Right to Access Information

You may request to know what information we hold about you. We will provide this information to you within a reasonable time.

6.2 Right to Correct Information

If any information stored about you appears to be incorrect or incomplete, you may request a correction. We will make the correction as quickly as possible.

6.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations.

6.4 Right to Object to Information Processing

You may object to the use of your information for marketing communications or certain specific purposes. We will consider such requests appropriately.

6.5 How to Exercise Your Rights

To exercise any of the rights mentioned above, please contact us by email. We will process the request after verifying your identity.

7 Protection of Minors

lv68 strictly provides services only to those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

8 International Data Transfer

lv68's servers and services may be located in various countries. Your information may be transferred internationally for processing. Appropriate safeguards are ensured for any such data transfer.

The protection standards described in this privacy policy apply equally to international transfers, and this is ensured contractually with third-party partners.

9 Policy Changes & Updates

lv68 may review and update this privacy policy from time to time. If significant changes are made to the policy, we will notify you by email or through a notification on the platform.

The revised policy will take effect from the date of publication. Continued use of the platform after a change will be considered as your agreement to the revised policy. Therefore, it is recommended that you visit this page regularly.

10 Responsible Gaming & Privacy

lv68 takes responsible gaming very seriously. Information related to your gaming behaviour — such as deposits, betting patterns, and self-exclusion requests — is handled with complete confidentiality.

This information is used solely for your protection and support. To learn more about responsible gaming, visit our Responsible Gaming page.